Returns & Cancellations

At Thornton Winery, we value your satisfaction. Wine Club memberships can be canceled anytime; just contact our team. If you're not satisfied with a wine purchase, reach out within 30 days for returns or exchanges on unopened bottles. Refunds are processed within 5-10 business days. For more details, please contact customer service.

Thornton Winery, premier winery has become renowned for its exceptional wines, gourmet cuisine, and captivating ambiance

Wine Club Memberships

Wine Club memberships can be canceled at any time. To cancel, please contact our Wine Club team via email or phone.

Wine Purchases

We strive to ensure your satisfaction with every purchase. If you’re not completely satisfied, please reach out to us within 30 days of receiving your order.

Return Process

To initiate a return:

  1. Contact our customer service team

  2. Provide your order number and reason for return

  3. Await further instructions

Please note: We cannot accept returns on opened bottles unless they are faulty.

Refunds

Once we receive and inspect your return, we’ll process your refund. The refund will be credited to your original payment method within 5-10 business days.

Exchanges

We offer exchanges for unopened bottles within 30 days of purchase. Contact our customer service team to arrange an exchange.

Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases of our error or faulty products.

For any questions or concerns about our returns and cancellations policy, please don’t hesitate to contact our customer service team.